DJ – Entertainment – Staff services Payment, Cancellation & Refund:
- A $100 booking deposit payment must be made upon receiving your booking invoice from our sales team to lock in your event date, and/or equipment hire.
- Osmic Productions will not hold any dates/equipment without deposit’s being paid.
- The Customer may cancel the booking by providing us with 14 days’ notice in writing.
- If full payment has been made, the difference between the Deposit and the total quote will be refunded.
Equipment Hire Cancelling a Booking:
| FOR BOOKINGS CANCELLED: | OPTION: |
| within 24 hours of placing a booking online | Full Refund or Credit Note* |
| 7+ days before the Event, Pickup or Delivery date | Refund (less $100 deposit) or Full Credit Note* |
| 0-6 days before the Pickup or Delivery date | Full Credit Note* (no refunds available) |
Postponing Your Booking:
If your event is postponed, you may reschedule (at no extra charge) or a credit note will be issued to the full value of the booking (valid for 24 months).
If the Equipment You’ve Booked is Not Available:
In the event that the equipment/entertainer you have booked is not available and we are unable to recommend a suitable substitute, you can either: request a refund or credit note equal to the value of the unavailable equipment or cancel your booking for a full refund.
Equipment Hire – If You Do Not Provide the Correct Identification upon Pickup or Delivery:
Providing a valid Driver’s Licence or Government Photo Card reflecting your current residential address is a requirement of hiring with us.
Refunds are not issued to customers who are unable to provide identification during pick-up or delivery.
Equipment Hire – If You Don’t Pick-up Your Booking:
Refunds are not issued in cases where a customer fails to pick-up or receive delivery of their booking at the designated time.
*Credit notes are not exchangeable for refunds or cash.
Contact Us
If you have any questions about this Payment, Cancellation or Refund Policy, please contact us: [email protected]